Job Description:

Job Title: Client Access Representative

Location: Farmington, Missouri

Department: Recovery Services

Employment Type: Full-time

Job Summary:
Are you passionate about helping others and creating positive experiences? Join our compassionate and collaborative team as a Client Access Representative in Farmington, Missouri. Here, you will play a vital role in ensuring our clients feel welcomed and supported while contributing to our mission to provide high-quality recovery services. We are seeking a detail-oriented and customer-focused individual who thrives in a dynamic environment and enjoys making a difference in people’s lives.

In this role, you will perform a variety of clerical and administrative tasks in a busy office setting. From greeting clients and managing their records to ensuring accurate scheduling and payments, you will help create a seamless experience for everyone. If you have strong communication skills, the ability to multitask, and a dedication to providing exceptional customer service, this is the opportunity for you!

The Client Access Representative position offers…
· All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more.
· Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits.
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost.
· Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income.
· Comprehensive Training - Learn and develop skills with our robust on-the-job training.
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement.

Key Responsibilities:
· Welcome clients to the office, verify personal information, and ensure accurate documentation.
· Schedule and manage client appointments while verifying benefits and eligibility.
· Collect and process payments, providing receipts and ensuring accurate transaction records.
· Resolve client concerns and ensure a positive experience throughout their visit.
· Maintain and prepare client health records, ensuring completeness and accuracy.
· Support the office environment by keeping the waiting area organized and equipment operational.
· Participate in quality improvement initiatives to enhance service delivery.

Education, Experience, and/or Credential Qualifications:
· High school diploma or GED required.
· Previous customer service experience preferred.

Additional Qualifications:
· Reliable transportation to the assigned location.
· Strong customer service skills, organizational abilities, and attention to detail.
· Excellent typing and computer skills.
· Successful completion of a background check, including criminal record, driving record, and abuse/neglect checks.
· Valid driver’s license, acceptable driving record, and current auto insurance.

Physical Requirements:
· Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amounts frequently.
· Repetitive movements of hands, fingers, and arms for typing and/or writing.
· Primarily involves sitting but may require occasional walking or standing.

Brightli is on a Mission:
Join us in our mission to change and save lives! Together, we can create a supportive and empowering environment where everyone can thrive. Take the next step in making a difference—apply today!

Keywords: Client Access Representative, scheduling, customer service, administrative support, recovery services, office assistant, medical records, Farmington, Missouri, full-time.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.