Job Description:

Job Title: Client Access Representative
Location: Rolla, Missouri
Department: Recovery Services
Employment Type: Full-time

Job Summary:

Embrace the opportunity to be the welcoming face and first point of contact for our clients as a Client Access Representative. In this vital role, you will ensure a seamless and positive experience for every individual who walks through our doors. Your exceptional customer service skills, attention to detail, and ability to multitask will help create a warm and efficient reception environment.

Join our compassionate and collaborative team to make a meaningful difference in the lives of those we serve. This role calls for a professional with a passion for client care, a proactive attitude, and a commitment to excellence.

Located in the charming community of Rolla, Missouri, known for its natural beauty and small-town charm, you’ll thrive in a welcoming and supportive environment that fosters both personal and professional growth.

The Client Access Representative position offers…
· All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, generous paid time off, and more
· Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
· Career Advancement & Wage Growth - Grow in your career with great opportunities for upward mobility and added income
· Comprehensive Training - Learn and develop skills with our robust on-the-job training

Key Responsibilities:
· Welcome clients warmly, verify personal and insurance details, and collect co-payments.
· Coordinate and manage clinicians' appointments, ensuring benefit and eligibility verification accuracy.
· Handle appointment changes, cancellations, and no-shows in accordance with established procedures.
· Collaborate effectively with clients, families, and staff to resolve concerns.
· Maintain organized and complete client health records.
· Manage cash handling processes and balance daily transactions.
· Coordinate and verify client referrals efficiently.
· Utilize Electronic Medical Records applications proficiently.
· Respond to phone inquiries, direct calls, and support leadership requests.
· Maintain an inviting and organized reception area.
· Participate in quality improvement initiatives and service monitoring.
· Display excellent guest relations skills in all interactions.
· Support additional duties and projects as assigned.

Education, Experience, and/or Credential Qualifications:
· High school diploma or GED required.
· Previous customer service experience preferred.

Additional Qualifications:
· Excellent oral, written, and interpersonal communication skills.
· Strong customer service orientation and multitasking abilities.
· Outstanding organizational and typing skills.
· Proficiency in computer applications.
· Reliable transportation.
· Successful completion of background checks, including criminal record, driving record, and abuse/neglect.
· Possession of a valid driver’s license, insurance coverage, and compliance with auto liability carrier’s criteria.

Physical Requirements:
· Ability to sit for extended periods and perform data entry.
· Capability to lift up to 10 pounds occasionally.
· Frequent standing, bending, and reaching as needed.

Brightli is on a Mission:

At Brightli, we are committed to changing and saving lives through compassionate care and innovative solutions. Join our team and be a part of something greater as we create brighter futures together.

Keywords: Client Access Representative, Customer Service, Appointment Scheduling, Insurance Verification, Payment Collection, Medical Records

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Southeast Missouri Behavioral Health is a Smoke and Tobacco Free Workplace.