Job Description:

Job Title: Client Access Representative - Customer Service

Location: Central Missouri (Columbia, Moberly, Boonville - subject to availability)

Department: Client Access (Front Desk)

Employment Type: Full-Time / Part-Time / PRN

Shift: Varied, depending on location and operational needs

Job Summary:

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Position Perks & Benefits:

Employee benefits package - health, dental, vision, retirement, life, & more for Full-Time employees

29 Days of PTO for Full-Time employees

Emergency Medical Leave Program

Flexible Spending Accounts – healthcare and dependent child-care

Health & Wellness Program

Employee Assistance Program (EAP)

Employee Discount Program

Mileage Reimbursement

Welcoming, warm, supportive work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Key Responsibilities:

Provide exceptional customer service to all clients, staff, and leadership team membersRepresent Burrell Behavioral Health in a professional, collaborative, and respectful mannerSchedule and reschedule client appointments as neededComplete client intake paperwork accurately and efficientlyCollect client cost shares for appointmentsWork with providers to manage cancellation lists and reschedulesMaintain and update provider cancellation listsAccurately complete daily deposit logsScan documents into client charts

Qualifications:

A high school diploma or equivalentPrevious customer service experience (preferred)Proficiency in Microsoft Office SuiteStrong computer skillsExcellent typing skillsExceptional organizational skills

Brightli is on a Mission:
A mission to augment client care, mitigate financial duress for community mental health facilities through joint assets, procure a more influential stance in advocacy to escalate access to mental health and substance use care within our societies, and renovate the behavioral health sector to satisfy clients' constantly evolving needs.

As a benevolent behavioral and community mental health entity, we applaud diversity, equity, and inclusion in our workforce and heartily endorse submissions from individuals deriving from eclectic backgrounds and experiences. If you harbor ardor for galvanizing local communities and advancing health equity, we cordially welcome you to affiliate with our purpose-driven organization wholly devoted to fabricating a heterogeneous, unbiased, comprehensive, and genuine work environment.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

CLIENT ACCESS REPRESENTATIVECUSTOMER SERVICE



Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.