Client Advisor, Full-Time, Vancouver Holt Renfrew
Tiffany & Co.
**Overview:**
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.
Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.
At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.
**As a Tiffany Client Advisor you will:**
+ Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
+ Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
+ Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
+ Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
**Sales:**
+ Deepen the relationship with our clients to drive lifetime loyalty and spend.
+ Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
+ Capture client data. Cultivate new and existing client relationships.
+ Deliver a significant portion of sales through repeat client business.
+ Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
+ Drive business through key product pillars.
+ Convert clients through curiosity and discovery daily
**Service:**
+ Elevate in store experience by consistently delivering memorable moments to every client.
+ Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
+ Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
+ Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback.
+ Connect with your client’s wardrobe to ‘style them’
**Experience**
Required:
+ Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
+ Proven track record in achieving Commercial results.
+ Ability to connect with the client
+ Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
+ Ability to work with a diverse client base.
+ Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
+ Must have authorization to work in the United States or in the country where the position is based.
Desired:
+ A college/university degree.
+ Proficiency in multiple languages.
The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.
**Job Identification** : 60990
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer
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