Vancouver, BC, V5Y 2E2, CAN
6 days ago
Client Advisor, Full-Time, Vancouver Holt Renfrew
**Overview:** We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. **As a Tiffany Client Advisor you will:** + Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. + Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. + Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan + Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business. **Sales:** + Deepen the relationship with our clients to drive lifetime loyalty and spend. + Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. + Capture client data. Cultivate new and existing client relationships. + Deliver a significant portion of sales through repeat client business. + Identify innovative ways to grow your business through delivering elevated client experience in each client appointment + Drive business through key product pillars. + Convert clients through curiosity and discovery daily **Service:** + Elevate in store experience by consistently delivering memorable moments to every client. + Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. + Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event + Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback. + Connect with your client’s wardrobe to ‘style them’ **Experience** Required: + Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). + Proven track record in achieving Commercial results. + Ability to connect with the client + Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. + Ability to work with a diverse client base. + Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. + Must have authorization to work in the United States or in the country where the position is based. Desired: + A college/university degree. + Proficiency in multiple languages. The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission. **Job Identification** : 60990 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : No **Professional Experience** : Minimum 3 Years Equal Opportunity Employer
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