**Client Care, Animal Care Attendant** **Location: Toronto, ON** **Secord Animal** **Hospital** is currently welcoming a full-time Client Care, Animal Care Attendant to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CCS/ACA is the pivot around which the hospital operates and is responsible for: + Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. + Scheduling and confirming appointments. + Placing outbound calls for follow-ups and reaching out to prospective clients. + Presenting and explaining fees, including processing payments. + Recommending, selecting, and obtaining products and services, including prescriptions. + Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). + Managing medical records, charts, reports and correspondence. + Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. + Assisting Veterinarians and Technicians with various tasks and treatment of pet patients + Providing compassionate care duties including feeding and walking patients + General hospital maintenance including cleaning kennels **What VCA Canada Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in! + RRSP Employer 5 % Match Program – saving for your future just got easier! + VCA Canada RRSP Student Loan - Ask us more! + A caring culture of Wellness and Appreciation! + Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips! + Competitive wages and health/dental benefits! + Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) + Annual uniform allowance + Exceptional career development: there is room to grow here! + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + Extra perks like shopping discounts and cool wellness apps! **Click “Apply Now”** VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**