**Job Title:** Client Care Assistant **Salary:** £9,618.00 per annum **Location:** Brentknoll Vets, Worcester **Job Type:** Permanent, part-time **Hours:** 16 hours per week **We have an exciting opportunity for a** Client Care Assistant **to join the fantastic team at Brentknoll Vets in Worcester** We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team. This is a busy, varied role so previous experience would be preferable but not required. Ideal applicants will want to grow within the role, and we offer funded training, including courses with the BVRA, to support this. Please edit the above as appropriate **Roles and responsibilities include, but are not limited to:** + Managing the practice diary; booking in appointments and surgical procedures. + Answering a range of client questions via email and telephone. + Pro-active communication between clients and colleagues to ensure the day runs smoothly. + Administration duties e.g. scanning paperwork, filling in forms etc. + Processing prescription requests. + Taking payments. + Promoting offers and services. + Ensuring that reception is clean and well-stocked. **Benefits** + Extensive free online Linnaeus CPD program + Career progression opportunities + Staff discount schemes + Life Assurance + Enhanced sickness pay + Enhanced equal family leave + Recruitment referral reward scheme + E-car salary sacrifice scheme + Employer contribution pension scheme + Wellness program including: + Employee assistance program + Eyecare voucher scheme + Free annual Flu jab + Cycle to work scheme **About us** We are a long-established veterinary hospital based in Worcester, that specialises in family pets and small animals, covering primary care and referrals. Accredited with a Silver Cat Friendly Clinic award and RCVS Small Animal Veterinary Hospital accreditation, we are able to provide the best quality care within our practice. We are also proud to be a training practice which means we are committed to supporting learning and development. Our team is dedicated, friendly, and always willing to go the extra mile for any client or patient.