We are looking for a Client care associate to join our team in our office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. location- Hyderabad, or Bangalore The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: + Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. + Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. + Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. + Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. + Understand and manage client issues and communicate effectively with office team Requirements: + Bachelor’s degree or equivalent + 2-3 years proven experience in supporting client success + Excellent written and verbal communication skills + Ability to address complaints and issues with effective solutions and a positive attitude + Passion for delighting customers with above and beyond service + Excellent time-management and prioritization skills + Familiarity with CRM system ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION. Powered by JazzHR