If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Coordinator (Veterinary Receptionist)
Salary: £11.56 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 17.25 hours per week (Average over a two week period)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!
Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
Welcoming clients and their pets upon arrival
Answering the phone in a polite, clear and empathetic manner
Ensuring all enquiries at resolved efficiently
Managing the diaries effectively and ensure the smooth running of vet and nurse consults
Assisting with administrative duties including answering email enquiries and online booking requests.
Personal Specification
A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
Strong administration and organisation skills
Confident telephone manner
Reception or client care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
25 days annual leave plus Birthday Day (non-contractual)
Life assurance 4 x salary
Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
Enhanced Sick Pay
Enhanced Family Leave
E-cars Salary Sacrifice (perm only)
Cycle to Work Scheme Salary Sacrifice (perm only)
Refer a Friend
Pet Insurance Discount
Discount Platform – Benefits Hub
Reduced Gym Membership (Pure Gym)
Associate Assistance Programme
Eye Care Scheme
Headspace
Annual Flu Voucher
About Us
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!
Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.
One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact gergana.prosenikova@linnaeusgroup.co.uk
Salary Value: £11.56 per hour;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk