Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Essential Duties & Responsibilities:

Research and write detailed daily, weekly and monthly communication to be used within the Client Care team. Create team presentations, directives and SOP’s with an on-brand  flair. Develop content aligned with team needs by working closely with the Client Care team and other partners cross functionally. Experience in graphic design to create required resources. Understanding needs for audience and industry; customer first relationships and day to day challenges. Support the improvement and creation of training & education materials to be leveraged by the Client Care team as well as cross functional partners. Support the development of a single web-based platform as a single source of truth for the Client Care team.  Identify opportunities to improve departmental and organizational processes rooted in communication deficiencies. Adhere to company communication standards and create brand consistency for all Client Care presentation tools and collateral. Other duties as needed to help support team.

Requirements and Competencies:

Minimum 1-2 years of content writing experience. Home furnishings and customer centric experience a plus. Ability in video producing and editing. Excellent listening, writing, editing, and proofreading skills. Ability to present complex information in a clear and concise manner. Strong attention to detail. Ability to work independently, manage multiple projects. simultaneously and meet deadlines. Naturally creative while remaining within brand standard.  Capabilities with Word, Powerpoint, Sharepoint, Canva, InDesign.

 

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.