Mission: To provide dedicated solutions for the safety and comfort of our clients, their home, and their family while delivering professional on time service. Outcome: + Increase our revenue from 1.8 to 2.5 million in the next year. + Maintain a company-wide warranty call-back percentage of less than 2% per year. + Maintain our weekly team training meeting and increase individual tech sales consistently each month in the first 6 months. Promise to you: + You will be joining a team of experience. + We train weekly and sometimes daily and believe in and offer continuous education. + We are a family and personally oriented company. We consistently strive to have open communication with all our team members. + Fun – we encourage a fun environment through games, contests, carry-in-breakfast, popcorn, and occasionally food on projects. + We hold an annual Christmas party. + We are a Client-focused company. + Our Clients are why we are in business. + You have the highest earning potential with our pay structure than any other company in our service area. + Benefits like PTO (paid time off)/vacation and holiday pay. + Insurance options. + Many opportunities to hone your skills and abilities + Individual retirement accounts. + We offer a learning and growing atmosphere. + We stay involved in our communities through organizations like scouts, youth leagues, VFW, Fire Department, and church. + During the interview ask about the friend and family program Client Care Representative/Dispatcher Job Responsibilities + Answer all incoming calls and respond to all customer inquiries and requests + Convert incoming client calls into scheduled service appointments + Dispatch calls by prioritizing the most urgent and profitable calls + Ensure the right technicians are matched to every job + Communicate with clients and technicians throughout the day regarding the schedule + Maintain customer database with complete and accurate information + Make outbound calls to generate revenue and additional service appointments + Other duties as assigned Desired skills and experience: + Customer service experience required, call center experience preferred + Must demonstrate above-average verbal and telephone communication skills + General computer knowledge and software skills, specifically Microsoft Office + Ability to multi-task + Highly organized