POSITION SUMMARY:

The Client Care Specialist supports clients in building life skills, maintaining a safe living environment, and accessing vital community resources. This role oversees daily program operations, facilitates groups and activities, and provides guidance that promotes wellness, recovery, and independence. The Client Care Specialist also collaborates with community partners, probation officers, and WestCare staff to ensure clients receive the support needed to achieve their goals.

ESSENTIAL JOB FUNCTIONS:

Facilitate life skills and client groups. Conduct daily room inspections to ensure cleanliness and identify any contraband. Perform weekly one-on-one meetings with clients, document progress in case notes and update case plans accordingly. Provide residency letters and make referrals to community partners such as Metro, Directions, SA, SVDP, and SOAR. Assist clients in obtaining essential resources, including Blue Cards, SNAP/food stamps, and housing applications. Administer drug testing and monitor client medications, including inventory counts and documentation. Oversee daily operations, including verifying completion of client chores; maintaining sign-in sheets, rosters, and curfew logs; stocking supplies in the office, kitchen, and bathrooms; sorting mail and filing daily paperwork in the appropriate logs/books Submit incident reports, shift reports, and disciplinary write-ups as needed. Conduct client intakes and ensure timely updates in the CDS (Client Data System). Collect weekly rent payments and update CDS records accordingly. Collaborate with probation officers by providing regular updates on clients' compliance and progress. Educate and refer clients to community agencies and businesses that appropriately address their need for food, shelter, clothing, employment, transportation, social service benefits, etc. Provide services that promote wellness, recovery, and resiliency. Assist clients with establishing or re-establishing support systems within their community. Function as advocate on behalf of the patient to improve access to needed services, information, or treatment. Participate in clinical staffing decisions regarding the patients’ current strengths and resources and their need for additional resources. Provide support and supervision to program clients. Assist other WestCare staff as needed in a collaborative manner to promote cooperation and portray a professional image to the community. Facility involvement in recovery-related activities and assist in planning, organization, and facility group recreational and social activities. Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and Perform all other duties as assigned.