Primary Functions:

Resolve issues escalated by Client Care Representatives. Answer telephone calls, emails and other requests within Access and Client SLA’s Process Destruction authorizations Process Account closure requests in accordance with SOPs Provide standard sales quotes. Produce and deliver inventory and other client reports per SOP Provide FileBRIDGE Records training & support to clients Educate clients on all available service offerings. Work with clients on general pricing and contract questions Works with Clients and Client Care Representatives to resolve invoice disputes, credit card payment processing Communicate regularly with the direct supervisor to notify him or her of any potential issues, including but not limited to those relating to your job, or those relating to the client. Produce credit adjustments for pricing errors, work order completion errors, and sales/management concessions. Manage the client profile in Total Recall and SalesForce.com Manage the price increase process including client challenges and communication

 Education and Years of Experience:

High school diploma or equivalent required. 2 or 4 year college degree preferred. 4 years past work experience in a service industry and/or a team-focused environment is required.

 

This is a remote opportunity open to candidates located in United States only.
Compensation: $19.50/hr

 

About Access Corp
Access offers services, technologies and subject matter expertise to help clients be more efficient and more compliant through better management and activation of their critical business information. From the boardroom to the file room, Access is a full-service information lifecycle partner deeply committed to our clients, our communities and our colleagues. Our solutions include Information Governance advisory services, retention policy creation and implementation, records management and storage, scanning and information activation, software for document management and workflow automation, secure shredding and more. We are a proud member of the Inc. 5000 for ten consecutive years. For more information, go to https://www.accesscorp.com/

Access considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a covered Veteran in accordance with federal law.  In addition, Access complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Access also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.