Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. 

 

Job Responsibilities

Drive high level of service and client experience with the team. Support BAU and assist the manager  in resolving complex process queries, escalations, client complaints and operational challenges. Function as the main subject matter expert by doing second tier checks & audits such as (but not limited to) QC and approvals,  Call Evaluation & Analysis, New Hire Training and routine training sessions in the team. Manage/support operational projects and drive continuous improvement efforts with the team including data analysis and day to day performance reporting.  Ability to prioritize multiple tasks under pressure and ensure timely delivery of tasks. Capacity planning, co-ordination and interpersonal skills and manage all stakeholder expectation Strong understanding of US banking & regulatory requirements around data security and data protection. Identify issues/risks in the process and effectively manage the controls around them. Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude. Perform additional duties as assigned by Operations Manager / VP. 

Required qualifications, skills and capabilities

Drive for client focus with a sense of urgency and service excellence Excellent fluency in business communications - verbal and written People management skills  Strong time management and prioritization skills. Conflict management and problem solving. Analytical & strategic thinking Ability to handle Metrics reporting for self, teams and stakeholder. Ability to transition new work & migrations. Ability to use multiple applications, browsers, and instant messenger simultaneously Strong problem solving and troubleshooting skills. Controls and innovation mindset Willingness to work in any shifts and adaptive to business need

 

Shift Schedule: Evening (US Operating Hours)