Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Client Data Manager II within the Regulatory Event & Compliance Operations team, you will be responsible for overseeing a team of non-exempt KYC Specialists. You will provide guidance, coaching, development, and leadership to your team, ensuring daily productivity and quality goals are met. You will also be responsible for managing day-to-day operations, resolving customer inquiries and escalations, and promoting process improvements. This role offers the opportunity to make a significant impact on our operations and contribute to our commitment to excellence in customer service.

Job Responsibilities

Manage performance, discipline and termination of employees within their assigned team Perform day to day management of a team of KYC Specialists, including coaching and providing ongoing performance feedback Effectively address any service issues that might be escalated by either internal or external customers Perform Quality Assurance reviews of the KYC Specialist’s output and provide feedback on the findings Drive process improvements and implement process changes as necessary Take action independently and move forward without clear instruction or close supervision Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Provide information that the KYC Specialists need to know to do their jobs Provide objective feedback to the KYC Specialists to encourage and support ongoing development Participate in regular RCSAs (Risk and Control Self Assessments) to ensure appropriate controls are in place to mitigate risk and pass audits

Required qualifications, skills and capabilities

Graduate with minimum 15 years of experience, including Data Processing and minimum of 7 years in People Management. Demonstrated ability to develop, manage, coach and motivate teams Knowledge of banking products Proven leader of process and organizational change Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing Strong communication and presentation skills Competent in mainframe and PC based systems, with a strong proficiency in MS Office Ability to cope with change; comfort with ambiguity

Preferred qualifications, skills and capabilities

Knowledge in AML, Compliance, Fraud, KYC or Operational Risk is preferred