Role Responsibilities

Meet with clients to discuss specifications, work with clients and vendors to determine project options, and facilitate meetings with key client personnel as needed.Complete Gap Analysis, as needed, to define system set-up requirements.Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.Identify and report outstanding issues to the assigned project manager; assist with issue resolution.Ensure quality in the implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and the internal Project Support Team.Validates system parameters and conducts testing; modifying program parameters when necessary.Provide technical support to clients during the design, development, and implementation phases of the project.Provide extended hours post-implementation support for projects, and occasional on-site support as needed.Follows change control and appropriate change management processes.Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.Assist with identifying improvements to the defined processes within the department.Understand and complete tasks associated with various types of department projects; perform other duties as assigned.Provide after-hours on-call support for project installations as needed.Perform other duties as assigned.

Role Requirements

Associate degree in a related field and/or equivalent combination of experience and education is required.Bachelor’s degree preferred.

Experience

Three (3) years of related experience in the payment processing industry required.Thorough understanding of payment card products, support services, and processes requiredACS experience preferedFiserv experience highly desired

Knowledge, Skills & Abilities

Demonstrate behaviors based on Velera’s values: Belonging, Collaboration, Curiosity, Dedication, and Integrity.Overall understanding of all Velera Products and Solutions and how they are implemented with the assigned projects.Proven facilitation, organizational, prioritization, decision-making, and conflict-resolution skills required.Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.Demonstrated excellent analytical skills, with the ability to manage complex factors in multifaceted projects.Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision-making.Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.Knowledge and experience with Six Sigma projects preferred.Ability to travel as needed, 40-50%.Ability to provide extended-hour post-implementation client support for projects.

Date Created

June 15, 2024

Last Updated

June 15, 2024

For California, Colorado and New York Applicants:  In accordance with the Equal Pay for Equal Work Act, the expected salary range for this position is between:

$67,700.00 - $86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

This position qualifies for the following benefits; Co-op Solutions offers a competitive Total Rewards package: 401(k) with generous company match, Health, Dental, and Vision Insurance options, Health Savings Account/Flexible Spending Account, Life Insurance, Short- and Long-Term disability benefits, Pregnancy and Parental Leave, Tuition Reimbursement, Paid Time Off (PTO), Paid Holidays, Community Volunteer Time Off, and an Employee Assistance Program.