What success looks like in this role:

• Independently leads mid-size to large client delivery accounts
• Follows defined processes to ensure successful implementation, engaging with internal resources to ensure a smooth, cost effective and high-quality client experience.
• Takes ownership of client issues and ensures effective resolution.
• Effectively escalates delivery or other issues when appropriate.
• Establishes clear governance and communication channels with the client and Unisys delivery organizations to ensure alignment and mutual understanding of implementation processes and goals.
• Manages contract scope, conducting periodic (i.e., monthly) operational reviews with service delivery organizations and client.
• Participates in rigorous governance and SOX compliance audits.
• In partnership with the Client Executive, proactively communicates industry and company insights and opportunities to clients, looking for ways to enhance the company’s position and upsell aligned products and services.
• Monitors client / account financial health and recommends steps to remedy financial misses or anomalies.
• Develops and administers budgets, schedules and supports the Service Delivery organization to optimize the cost of delivery and service.

You will be successful in this role if you have:

B.sc./ B.A. degree and 6-8 years’ relevant experience OR equivalent combination of education and experienceComprehensive experience in Field Service/ Service Desk/ IT Service Management & IT Asset ManagementAbility to manage escalations, SLA´s and internal as well external stakeholdersstrong will to collaborate with a positive, humble, honest and humorous mindsetbusiness fluent in oral and written form in English, German is considered as beneficial

Why Unisys?

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual! Associate Impact Groups are formed on a voluntary basis to further develop and support our DEI standards internally.Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!International work opportunities abroad for all employees"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowancesBonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!Mobile working allowance possible24/7 accident insurance also for private use

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.