Company Description

Epsilon is a global leader in outcome-based marketing. As a company at the forefront of marketing innovation, Epsilon provides a unique blend of data, technology, and services, driving measurable results and business growth for its clients. With over 9000 employees in 60 countries and rich 50-year history delivering cutting edge technology, data, and media solutions, Epsilon has a vast client portfolio in Automotive, Telecommunications, Retail, Fast Moving Consumer Goods, Financial Services, Healthcare, Travel, and more. 

Did you know that Epsilon: 

Created the first ever travel rewards program for PanAm Airlines? 

Built Apple’s first CRM database? 

Is the technology behind the loyalty programs of Marriott, Walgreens, Citi, and more? 

Is ranked number 1 in IDC’s MarketScape Assessment for global DSPs and Leader in Forrester’s global Loyalty management software vendors? 

Job Description

We are looking for a Client Development Manager to join our sales team in Colombia reporting directly to the Senior Director, Sales - ROLA. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients. 

Responsibilities:

Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships. Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients. 

Qualifications5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies. Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth. Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention. Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams. Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments. Self-motivated and results-driven, with a focus on surpassing performance targets. Proficient in English for business discussions and correspondence at an intermediate level. Experience with CRM software is advantageous, showcasing efficiency and technology utilization. 

Additional Information

We offer: 

Being part of a leading team in an industry in full growth and with great international projection.Work modality: hybridHolidays:15 daysMedical insurance Training and Development ProgramsLanguage training (English and/or Portuguese)

#LI-LM1