Work Flexibility: Field-based

The Client Enablement Specialist provides critical managed services to customers and support internal operations.  Responsibilities will include conducting applied Vocera Systems Administration training for internal and external customers as well as providing system administration services for enterprise customers.  These tasks ultimately ensure successful and continued adoption of the overall Vocera solution set for deployments around the country. 

What you will do:

Provide hands-on, applied training for internal and external Vocera System AdministratorsProvide account coverage to ensure uninterrupted customer service.Audit the quality of services, deliverables, and deployment health for customers.Manage multiple Vocera customers, their systems, and databasesManage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practicesManage device inventory, including asset tracking and RMA tasksPartner with customers to establish and execute sustainable training processes for end usersProvide on-site and/or remote support for resolving end user experience issues

What you need:

Required:

Bachelor’s Degree in Nursing, Nursing Informatics, Business Administration, Information Technology or related field.4 years clinical or healthcare IT (HIT) experienceMust be a US CitizenDemonstrated experience supporting Vocera solutions and clinical end users through rounding and trainingHighly proficient with MS Office, especially ExcelTravel up to 75% within the US with potential for international travel

Preferred:

Able to work under pressure with physician and nursing staffDemonstrated communication and collaboration with multiple stakeholdersExperience with clinical workflow analysis and designPrevious clinical application analysis experience is a plus

#IND1

Travel Percentage: 70%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.