POSITION SUMMARY:

The Client Engagement Specialist at the MLK Residential Campus holds a crucial role in enhancing clients' overall experience. This position entails formalizing and overseeing all client engagement activities within the campus and extends to the broader community. This involves close collaboration with management and frontline staff to ensure seamless scheduling and execution of these activities. The primary objective of this role is to ensure that clients actively participate in various non-clinical activities, thereby fostering their holistic well-being and integration into the community.

ESSENTIAL JOB FUNCTIONS:

Client Engagement Strategy: Develop and implement a comprehensive client engagement strategy to keep clients actively involved in-house and in thecommunity. Create and manage a monthly calendar of activities, events, and initiatives to engage clients on a regular basis. Peer Support Groups: Facilitate discussions, promote a supportive environment, and encourage active participation among clients. Client Communication: Foster positive client relationships and maintain open lines of communication. Activity Coordination: Plan and execute a variety of engaging activities and events, ensuring there is something for clients to participate in every night. Coordinate resources, facilities, and volunteers as required. Data Tracking and Reporting: Maintain accurate records of client participation and engagement levels in non-clinical activities. Provide regular reports on client engagement metrics to management for performance evaluation and improvement. Team Collaboration: Collaborate with management and frontline staff  to align client engagement health prosocial activities. . Work closely with other departments to ensure a seamless client experience. Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and Perform all other duties as assigned.