Client Engagement Manager Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. **Job Description** Location : New Jersey/Atlanta/Capgemini Hub location Role : Payment EM Your role: + Delivery leads/Program managed large payment transformation program or large cash management or treasury transformation program. + Must be aware of domain topics around high value (SWIFT, RTGS) and Low value/RTP payment processing transformation program and/or large Cash Management, Liquidity management, Fraud management, Treasury topic + Manages the technical/IT portion of the implementation program overall from a Capgemini standpoint and works in conjunction with the client Delivery leads/Project Managers and Technical Teams + Responsible for delivery of the technical portion of the program; quality of the delivery approach and ensures teams are aligned on methodology. Ensures E2E alignment across the work streams + Coordinates and communicates with the offshore engagement lead and team for completion of work + Oversees and manages the day-to-day activities of the Capgemini technical team members + Provides technical direction, vision, insight and decisions on a day-to-day basis. + Responsible for development and refinement of the implementation plan for alignment to overall program roadmap and technical decisions + Develops and assesses release strategy alternatives, quick wins, and considerations. Documents risks and benefits. + For complex multi stream decisions monitors alignment/implications to guiding principles and benefit realization + Works side-by-side with the IT Delivery Leads, Architecture and Technical Teams to ensure delivery of the overall technical solution with focus on the GW implementation + Provides IT solutions and services such as data conversion, reporting and integration strategies **Other key responsibilities include:** + Provides advice to the client leadership team around GW implementation and business transformation leading practices + Provides advice to the IT Delivery Leads, Architecture, and technical teams about best practices in software delivery using the Capgemini methodology. Mentors the team on industry best practices for successful GW implementation. + Accountable for weekly status reports, governance report content and KPIs/metrics + Provides implementation insight from a Payment viewpoint, including estimates, plan, tasks, deliverables, and key milestones + Reviews and formalizes Capgemini artifacts, documents, and templates and works with teams to oversee Capgemini deliverables and sign offs + Monitors conformance to “out of the box” and highlights potential issues/risks + Relationship Building: Foster trust and connection with key client stakeholders, becoming their believed advisor and advocate. + Onboarding and Implementation: Guide clients through seamless onboarding, develop personalized implementation plans, and ensure successful product adoption. + Customer Advocacy: Proactively address client concerns, gather feedback, and advocate for their needs within the company. + Value Demonstration: Showcase product value through data-driven insights, demonstrating ROI and business impact. + Retention and Growth: Drive customer retention, secure renewals, and identify opportunities for upselling or cross-selling. + Data Analysis: Leverage analytics to track product usage, identify trends, and optimize customer engagement. + Collaboration: Partner with cross-functional teams to deliver a unified and exceptional customer experience. + Communication: Maintain clear and proactive communication with clients, ensuring alignment and addressing any issues promptly. **Life at Capgemini:** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **Disclaimer:** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. **Salary Transparency** Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to the highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $180000 - $210000/ yearly. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company s sole discretion, consistent with the law. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Ref. code: 150103 Posted on: Jan 23, 2025 Experience Level: Experienced Professionals Contract Type: Permanent Location: New York, US Brand: Capgemini Professional Community: Software Engineering Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.