CWT is a global leader specialising in business travel management. Present in more than 150 countries, CWT serves companies of all sizes, as well as government institutions and non-governmental organisations. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel programme in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travellers. *Main responsibiities:* Retain and develop profitable and/or strategically important clients. * Develop and successfully manage a joint business plan with clients * Ensure adherence to all contractual obligations * Develop an internal strategy for each account via the diagnostic tool in CRM * Own management information and reporting with regular analysis and presentation to clients in line with CWT procedures * Take responsibility for nationally contracted commitments as part of a regional/global agreement * Work with clients to ensure objectives of travel policy are met * Review service configuration using internal resources * Assist sales with RFP and re-bids/benchmarking/negotiations and recommendations * Agree annual budget Improve profitability and customer contribution * Bring value to the customer at all times and seek more billable opportunities * Ensure that account finances and profitability are reviewed and delivered on time either monthly, quarterly or as agreed * Have a clear understanding of CWT products and services and introduce them to clients when the opportunities arise * Proactively seek new commercial opportunities for CWT including up-selling and cross selling to include Solutions Group and Meetings & Events * Renegotiate financial arrangements as necessary To be perceived by customers as a thought leader * Be up-to-date with the latest developments in the industry * Seek out industry best practice and be prepared to discuss ideas both internal and externally * Work to educate customers in the latest industry developments Work with customers to deliver T&E solutions * Produce service level agreement and implement review/planning process * Review of client and CWT travel processes with a view to reducing costs * Ensure maximum use of CWT technology * Look for both client and CWT preferred supplier opportunities within the travel programme * Seek billable sales for CWT Solutions Group and Meetings & Events Demonstrate teamwork * Attend team meetings and make a positive contribution * Attend other internal meetings as necessary * Share best practices and experience with colleagues * Communicate with all stakeholders involved with the customer both internally and externally * Regular update of CRM * Communicate both formally and informally with international colleagues as business demands Show a passion for understanding customer needs * Keep CRM up-to-date with key information about customers with a view to exceeding set minimum requirements by CWT * Keep up-to-date with world events and the impact they may have * Conduct regular customer satisfaction activity to include surveys, travel clinics and user groups * Meet regularly with customers to review progress against the business plan and issue a business review * Ensure you have the correct relationships within the customer company including decision makers, influencers and users. To also encourage cross fertilization of CWT and customer senior management. #LI-HYBRID #LI-PS * Proactive interest in the corporate travel industry * Time management * Business Planning * Presentation skills * Computer literacy skills * Negotiation skills * Interpersonal skills * Numeracy- to understand client P&L's and profitability * Literacy- good command of English * Communication skills * Analytical skills * Project management * Ability to work under pressure * Commercial acumen * Team player * Self- motivation **Job:** **Customer Management* **Organization:** **Customer_Market Management* **Title:** *Client Executive, Customer Management* **Location:** *Cairo* **Requisition ID:** *2500001S*