Job Title: Client ExecutiveTeam: Commercial CloudJob Location: RemoteAbout Us: Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions. Our Company Culture: Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals. At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American. About the Role: We are looking for a lively Client Executive to join our team in exploring new frontiers and expanding our external communication about the technical visions and market solutions we are developing. As a Client Executive you will be responsible for articulating the status of your client’s current operations as well as engaging in opportunities to offer new business initiatives based on the technical development at Softheon and the needs of our clients. A successful Client Executive at Softheon will have a passion for understanding software solutions and how they can impact our client’s current and future operations. A major focus of this role involves connecting quickly in a poised, and enthusiastic way working cooperatively with and through people in order to complete tasks and motivate teams. If you have a knack for understanding people well and using that understanding effectively in motivating and persuading others to act, this is the role for you. Requirements You Will: Client Relationship Management: + Develop and maintain a strong sense of urgency, initiative, and drive to get things done correctly, emphasizing working with and through people in the process. + Lead and assist in touchpoint calls to understand client pain points and develop/offer strategic solutions. + Present opportunities for cross-selling and up-selling products to existing clients. + Represent Softheon during on-site Client meetings and presentations. Decision-Making and Leadership: + Make decisions under pressure while being considerate of the ideas and advice of others. + Control all aspects of tasks to ensure accurate and timely completion. + Oversee current client operations through reporting metrics. + Manage project change orders through our PCO process. Strategic Collaboration and Reporting: + Collaborate on monthly Executive Steering Committee presentations with the client’s executive leadership team. Talent Management: + Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews. + Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values. + Provide guidance and mentorship to team members within your department and across diverse functions. + Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement. Additional Responsibilities: + Must be available for on-call duty, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. + Availability to travel up to 10%, as needed. + Although we work in a remote-first environment, this role requires in-person attendance at our headquarters approximately four times per year. These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience. + ET working hours required (9am-6pm ET). Must be located in Eastern or Central time zone. You Have: Education: + Bachelor's degree in Business Administration, Healthcare Management, or a related field. Experience: + 2-4 years of experience in an account management position. + Previous work experience in operations, healthcare or technology is preferred. Knowledge: + Advanced knowledge of MS Office: Specifically, Excel, Visio, and MS Word. Skills: + Exceptional verbal and written communication skills, with the ability to create positive interactions with customers and internal stakeholders. + Strong interpersonal skills for effectively handling client concerns and ensuring satisfaction. + Strong organizational and time management skills. Attributes: + Strong sense of urgency, initiative, and drive to get things done correctly, with emphasis on working with and through people in the process. + High attention to detail and accuracy. + Collaborative approach to work motivated by bringing out the best in others. + Self-motivated. Benefits What We Offer: Softheon offers every full-time employee a comprehensive compensation and benefits package including: + Base Salary of $60,000-$70,000 + Work from your home company with a one-time home office stipend + Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents + Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave + 15 days to discretionary PTO based on YOS + 9 additional paid holidays + Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities   *Please note that candidates applying for this position, must currently reside within the United States. Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship. Join Softheon, and together, we'll shape the future of healthcare in America. Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all. At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated. Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.