Client Executive IOH – large accounts (Band 3)

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna has almost 75,000 employees who service 115 million customer relationships throughout the world.

Within its international division, a dedicated unit focuses on the needs of International Organisations. This unit, headquartered in Belgium, has over 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programs for international and locally recruited staff from Intergovernmental (IGO), Nongovernmental (NGO) and Governmental (GOV) Organisations. These programs cover medical as well as incapacity, disability and life benefits, with a specific focus on keeping employees healthy and productive through a range of health and well-being services.

The International Organisations unit is specialised in servicing customers in remote areas as well as central hubs with service centers in each time zone (Antwerp, Madrid, Nairobi and Kuala Lumpur) and local representations on every continent.

YOUR JOB 

You will be part of the IOH Client Management Team and will be involved in a wide range of day to day inward and outbound interactions with the IO/NGO/GOV client base, thus ensuring optimal service and high levels of satisfaction. Your main areas of responsibility will be:

Large account support

Assist in managing and supporting a (number of) large client(s). You can be involved in client-specific projects, day-to-day client contact, renewal support, RFP support, contract management, ad-hoc reporting, etc.

Independently manage a selection of client accounts

Focal point for client contacts, relationship management, renewal negotiations, contract management, analysis, etc.

           

Reporting

Provide client-specific reporting on claims behaviour, SLAs, KPIs, etc.

Supporting tasks for the overall client portfolio 

Respond to day-to-day (internal and external) questions, coordinate solutions for escalations, gather benchmark information, identify optimizations, advise internal teams on client specific issues, participate in relevant internal meetings, prepare external meetings, provide or assist in reporting etc.

In your role you build up a relationship of trust with the contact persons of the clients you are servicing and you are the contact person for these clients for our own internal departments. 

You work in a full-time regime.

YOUR PROFILE

You have a master degree or equivalent by experienceYou have 2-5 years of experience in the insurance or administration industryYou have excellent knowledge of English and French. An additional language is a plus.You have excellent communication skills, written and verbalYou are sociable: correct, professional and at ease in contact with different stakeholders (individual insured, contact persons of the organisations, colleagues and persons in charge).You are a team player.You are looking for a professional experience in an international context, where you can fully use your skills;Working under pressure is not an obstacle and you are not afraid to take ownership of a situationYou are always looking for solutions.You are capable of prioritizing workloads in order to meet tight deadlinesYou have some experience in collation of data and statistical analysisA sound knowledge of Excel and Word are required. Experience with Access is a plus.

OUR OFFER

•           A challenging job in an international environment with growing opportunities.

•           A permanent contract.

•           Flexibility

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.