Ready to take your career to the next level? As a Client Experience Director in the Wealth Advice Center (WAC), you will be responsible for designing and implementing strategies to enhance client satisfaction, foster loyalty, and drive retention. The Client Experience Director will be responsible for ensuring clients have exceptional interactions throughout their entire journey. If you have client experience expertise and a proven ability to drive results, this opportunity may be for you!

You will:
• analyze client data and feedback to identify opportunities for improvement
• lead initiatives to create a seamless and engaging experience for WAC clients at every touch point
• design, implement and maintain unique client journeys by building strong experiences to ensure satisfaction and loyalty
• collaborate with internal teams to address client concerns and deliver tailored solutions
• be held accountable for driving and executing various business initiatives that are in line with the WAC’s growth plan