**Introduction** We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world's leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skill. **Your role and responsibilities** In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem's root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients. This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within IBM Automation spanning multiple operating systems, virtual, and cloud, specifically supporting WebSphere Application Server, WebSphere Liberty, and others in this application portfolio. * You are highly motivated and have a passion for technology. * You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills. * You are great at debugging, troubleshooting, designing and implementing solutions to complex technical issues. * You have basic understanding of software development and programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages. **Required technical and professional expertise** * Experienced Java skills * English language skills * WebSphere administration and/or support skills * Experience in Distributed/UNIX/Linux operating systems * Ability to troubleshoot and identify the root cause of issues * Communication and customer focus skills - be able to understand customer problems and articulate complex problems **Preferred technical and professional experience** * Scripting skills, such as Perl, Ruby, Python * Basic skills in database administration * Knowledge in XML technologies * Experience any of the following (Development, Devops, Support)