A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years.

 

Responsibilities:

 

In this position, you’ll join a team of rock star professionals who are responsible for ensuring every client interaction is a best-in-class experience. You’ll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help clients enjoy every drop of value within our products.

 

Requirements:

Must to have excellent communication skills Most to have 3 to 8 years of experience in International Inbound/Outbound voice support Should have strong understanding Voice KPIs like Productivity, Quality, AHT, C-SAT, NPS, ACR etc. Should be an immediate joiner Should be open to work in US time zone Should have good knowledge of MS office, outlook etc. Strong client service skills and active listening skills Capacity to prioritize and complete tasks and project work within assigned timelines Ability to organize, prioritize & manage work tasks and follow up in a timely manner Independent thinker who is highly motivated and possesses an intrinsic passion for quality Ability to work in a constantly changing environment and consistently achieve quality standards Use your knowledge of Business Process Improvement to drive improvements to the way we service our clients Serve as subject matter expert in answer inbound/outbound calls and handle routine client requests/queries with utmost care Willingness to work on different time zones

Qualification

Bachelor's / Any Graduate (Preferred)

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.