Management Level

Associate

Job Description & Summary

At PwC, our people in brand management, marketing and sales focus on collaboration to develop and execute strategic sales and marketing initiatives. These individuals focus on driving revenue growth, promoting the Firm's services, enhancing brand visibility, and capturing new business opportunities. They utilise market research, digital marketing, creative campaigns, and effective sales strategies to engage clients, enhance the firm's brand and market presence, and achieve organisational targets.

Those in business development at PwC will focus on identifying and pursuing new opportunities to drive growth and expand the Firm's client base. Your work will involve building relationships, conducting market research, and developing strategic plans to drive revenue and achieve business objectives.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.Appreciate diverse perspectives, needs, and feelings of others.Adopt habits to sustain high performance and develop your potential.Actively listen, ask questions to check understanding, and clearly express ideas.Seek, reflect, act on, and give feedback.Gather information from a range of sources to analyse facts and discern patterns.Commit to understanding how the business works and building commercial awareness.Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Purpose of Job 

The Client Feedback Support Specialist assists the Head of Clients & Markets Development in overseeing and delivering the technical support requirements pertaining to Client Feedback services that support PwC Africa member firms.  

 

The Client Feedback Support Specialist supports the Head of Clients & Markets Development in efforts to improve the uptake of all aspects of the Client Feedback programme, improve awareness of the value of client feedback amongst PwC Africa member firms and drive the process of seeking feedback, as well as related training and guidance. 

 

This role supports the PwC Africa territory of firms and CMD teams at those firms. As the largest firm in the PwC Africa territory, this role also directly supports PwC South Africa and the PwC South Africa CMD team. 

 

The Client Feedback Support Specialist coordinates efforts to improve the Client Feedback programme at PwC Africa member firms. He/she ensures a quality experience for Africa CMD’s clients, which includes attention to detail and follow-through. Client Feedback support services will be delivered through a shared services model that supports PwC Africa member firms and will be accessed through the Africa Traffic Controller and the Africa CMD team’s work management system. The Client Feedback Support Specialist works together with other CMD resources in the PwC Africa territory to deliver training, support and guidance as needed. 

Role Description 

Coordinates Client Feedback support, providing guidance and direction and delivering technical support as well as coaching and training 

Contributes to improved awareness of Client Feedback programme, elements and options including: 

EMEA feedback form: Service Experience / Client Experience surveys process and guidance 

Post-decision review process and guidance 

Independent Senior Partner review process and guidance 

Ensures delivery of timely and high-quality responses to requests for Client Feedback support 

Requests for training, coaching and other support services will be accessed through Africa CMD’s work management system 

Ensures collaboration within the Client Feedback support team at the EMEA cluster level, and actively engages with these resources 

Develop and maintain data-driven dashboards, visualisation, and centralised client feedback reporting for PwC Africa. 

Ensures that Client Feedback delivers value to the business 

Has knowledge and aptitude to take a Client Feedback training programme from concept through to finality 

Keeps up to date on Client Feedback use trends, challenges and opportunities 

Identifies needs or problems and comes up with solutions 

Manages multiple projects of varying complexities and meets deadlines 

Adheres to rules, procedures, policies, instructions and agreements 

Manages realistic expectations and time pressure 

Knowledge, skills and abilities 

Comprehensive understanding and extensive working knowledge and experience with a client feedback system, programme or initiative 

Have a deep understanding and adeptness with technology 

Training and coaching skills 

Data analytics and visualisation skills 

Time management, deadline-driven, ability to prioritise 

Works well under pressure 

Accuracy and an eye for detail 

Flexible, responsible mindset 

Proactivity, responsibility and ownership of output 

Ability to take initiative and follow through projects to completion 

 

Qualification & Experience 

Requirements 

Degree/diploma in data analytics or related field and/or tertiary qualification 

3+ years’ experience 

Previous experience with a client or customer feedback system is highly preferred 

 

 

 

 

 

 

 

 

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Travel Requirements

Available for Work Visa Sponsorship?

Job Posting End Date

January 15, 2025