Our values and behaviours

An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our Job Descriptions are written with these in mind.

Excel - At service delivery, we must be the best at everything

Challenge - We always ask ourselves, why do I do it this way? How can I do this better? What else can I do?

Inspire - Have fun and be passionate about what you do.

Job objectives and responsibilities

·       To follow on site policies and procedures to ensure that all visitors are greeted in a highly professional way

·       Ensure that all calls are answered within 3 rings and queries are dealt with efficiently

·       To deal with all visitors and associates in a professional and friendly manner

 

Main duties

·       To greet all visitors in a professional and friendly manner (this includes internal clients)

·       To understand all the procedures for all floors

·       To operate the visitor management system from all the following perspectives: visitors management, room reservations, floor management and events management

·       To escort guests to the lifts and to the meeting rooms

·       To ensure meeting rooms are tidy and meetings do not overrun

·       To set up laptops for meetings, and provide basic AV assistance

·       To advise the hosts as soon as guests arrive and ensure that all visitor details are recorded

·       To report any faults in the Reception area and in the meeting rooms

·       Make room reservations

·       Monitor reception inbox

·       Provide administrative support when necessary and requested by Management

·       Answer the telephone promptly and politely as per instructions, using the correct salutation

·       When working a shift opening / closing please ensure all information is written in the hand-over books

·       To sweep internal, external and event floors by end of business hours  and send handover reports to reception and security (3,4,9,10,11,14 &15)

·       To attend training courses as and when necessary

·       To be able to deal with a variety of guests in a calm, professional and polite manner

·       To be flexible in approach to work requirements in order to maintain the standards required as a Signature employee.

·       To support emergency evacuations

·       To comply with QHSE procedures in place

·       Must obtain authority on any holiday requests from Management before booking time away with a third party.

·       Must obtain authority for all overtime payments.

·       To be able to deal with a variety of guests in a calm, professional and polite manner.

 

Person Specification

·       Excellent telephone manner - essential.

·       Quick thinker  - able to use common sense and to make decisions

·       Reception experience

·       Room reservations experience

·       Great understanding of a corporate environment

·       Excellent Customer Service skills - essential

·       Competent PC skills, Outlook, Manhattan,  MS Word & MS Excel

·       Professional and polite at all times

·       Extremely Flexible - essential

·       Great at multitasking - essential

·       To take ownership and be accountable for own decisions

·       Excellent communicator – essential

·       Team player - essential