Who we are looking for

In this role as Assistant Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients.

Why this role is important to us

This is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

What you will be responsible for

Gather, analyze, and document detailed business requirements from stakeholders.

Perform hands-on data analysis to support business insights and operational improvements.

Translate requirements into technical specifications for system enhancements and process improvements.

Support the design, development, and testing of technical solutions that align with business objectives.

Facilitate collaboration across teams and disciplines to align business requirements with system capabilities.

Conduct and oversee gap analysis and dependency mapping to support project managers in identifying and managing interdependencies.

Support systems and flow analysis to uncover inefficiencies and recommend actionable improvements.

Evaluate workflows and processes, contributing to streamlined operations and enhanced efficiency.

Develop and review process and flow diagrams to ensure accurate representation of systems and dependencies.

Utilize a strong understanding of financial products to inform analysis and process enhancements.

Develop and maintain reports, dashboards, and analytics tools.

Conduct data validation and troubleshooting to ensure accuracy and reliability in analysis.

Work closely with IT to ensure seamless integration of solutions with existing systems.

At Assistant Vice President level we require strong leadership and advanced skills in areas such as:

Ability to navigate a large, global organization. Build meaningful relationships and develop an effective network.

Work successfully in a matrixed environment. Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.

Proven leadership skills as well as managing and developing a high performing operation team.

Excellent time management, presentation skills and communication to multiple levels (clients, other 3rd parties, executives, peers, subordinates). Flexibility across multiple communication formats

Experience with change management programs in sponsorship, leadership roles. Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.

Demonstrated ability to manage, coach and influence colleagues and virtual team members. 

Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.

The candidate for the Assistant Vice President Alpha Operations Client Pathways role will possess and/or be able to demonstrate:

10 years + experience in financial services presently in a leadership role, having been involved in large scale transformation roles.

Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space

Strong Stakeholder and Relationship Management skills

In-depth understanding of the linkage between information technology and business value

Operations experience program managing large scale initiatives and implementations

Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management

Creative and analytical ability in problem resolution and troubleshooting

Collaborative leadership and work style

Additional requirements

Openness to business travel where required

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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