Responsibilities:

Work with our customer’s developers in the testing environment, to help them implement Shift4 products and services, in accordance with our APIs and technical specifications. Answer questions and guide customers during their implementation process. Troubleshoot reported technical issues or difficulties, identify the root cause and provide solutions (including debugging of programming codes). Take ownership of any reported errors/bugs until a satisfactory resolution is achieved. Proactively monitor the client’s development progress and document all activities until the project is successfully completed. Ensure that all integrations are completed efficiently and to a high standard, to ensure successful payment processing after the customer goes live. Monitor and support the customer as they transition to the live payment processing environment. Provide a technical handover to affiliate teams to make sure everyone is aware of the implementation details.

Key Requirements:          

Previous experience in a customer service / technical support/testing role would be considered an asset. Have good interpersonal skills for building relationships with colleagues at all levels. Be technical minded and be able to problem-solve. Be able to prioritise and multitask whilst delivering high-quality standards. Be fluent in English, both written & spoken.