Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as aClient Manager.

Principal Responsibilities

Grow business volume and support revenue enabling and value accretive activities through delivering exceptional customer experience and proactively engaging clients for businessDevise client plans and strategies to strengthen existing client relationships and achieve asset growth and revenue targets in conjunction with regional and country stakeholdersEstablish and build sustainable relationships with clients, appropriately tailoring own style and approach to each clientUses their rapport building expertise and appropriate influencing skills to add additional value to clients’ business and /or portfolio beyond the initial scopeRetain business by consistently demonstrating knowledge and sensitivity to client situations, addressing client issues and concerns through offering appropriate timely solutions, as well as acting as an escalation point for clients within portfolioCollaborate with internal stakeholders, which may include relationship managers, product specialists, GTS Services and Risk etc, to drive and maximise utilization of client facilitiesIdentify opportunities to improve existing processes, collaborating across product and geographic boundaries to continually improve the customer experienceChampion the development and delivery of initiatives to deliver outstanding customer service and improve customer advocacyProactively lead research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers in line with HSBC strategyParticipating in events, initiatives and activities to deepen wallet and strengthen business relationshipProtecting the bank's reputation and ensuring an acceptable risk profile whilst deepening your understanding of the client through credit and customer due diligence reviewsSupport achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision makingManage Partner with Relationship Managers on credit risk matters including credit assessment/commitment/returnsAssess risk/reward of transactions when making business decisions and showcase due consideration of bank’s reputation and objectivesCommunicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise