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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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GCS is a truly global service provider offering corporate payment and expense management solutions throughout the world to some of the largest and most demanding corporate clients. The team has specialist expertise in account management, client development, implementation, MI and management consultancy. Expense management is our core business. GCS invests heavily in its business and uses its expertise and innovation to maintain competitive leadership. 

This role is focused on driving retention and growth within a defined portfolio of existing GCG customers. This is achieved through the development of a close relationship with the customer base and focused challenger / consultative selling, ensuring new opportunity identification and subsequent maximum account penetration. 

Principal Accountabilities: Working within the Global Client Group, the objective of this role is to retain and grow the existing portfolio. This will be done through supporting the clients’ global and local objectives by utilising the full suite of products and services.

 

Responsibilities include: Retaining and expanding the existing relationship across a defined set of GCG Accounts to achieve annual scorecard goals.  Focus is on maintaining a high level of customer satisfaction, Growth and retention. Demonstration of strong “customer listening” and “challenger / consultative selling” skills to assist positioning and delivering the GCG value proposition.  

In addition, the successful candidate will need to be able to position the full range of products, drive T&E and Goods and Services growth, demonstrating clear and differentiated client value thereby ensuring that the relationship is entrenched. 

The successful candidate will work with various levels and divisions of American Express and the client. Emphasis will be placed on ability to work across multiple levels within the client’s organization in order to build and maintain business. 

 The role requires previous client management or sales experience and the ability to work with colleagues, internal departments and business units globally. This position does not have direct reports.

 

Critical Challenges: Achieving the charge volume growth and retention targets that contribute to the GCG organisation.  Overcoming customer objections and responding to customer raised issues.  Management of account profitability  Develop strong effective relationships with key business partners in a virtual environment.  Independent self-management while maintaining strong productivity. 

Critical Competencies: Drive results, customer focus, strong relationship management skills, ability to develop winning strategies, strong planning and organizational skills, self-starter, motivator of others and a strong team player.

Contacts: This position will require interaction with existing customers at all levels including Finance/Procurement Director and General Managers, in person and virtually. 

Qualifications:

Specialised knowledge/experience of GCS business is preferred. Candidates must be able to demonstrate the following: 

Relationship management experience, with a strong track record in retaining and growing business with client Highly organised Proven challenger / consultative selling skills Highly customer-focused and results-oriented Strong communication skills Strong “Will to Win” Strong Negotiation skills Effective pipeline management Strong time and productivity management Highly self-motivated

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.