Client manager
BSI Group
Great that you're thinking about a career with BSI!
Responsibilities and duties:
Attending any required training and following all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization.Following the training plan developed by the AVP in order to reach assessor status and then Lead assessor status through the proscribed program (based on the knowledge, skills and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs.Managing a portfolio of assigned clients based on location and a match of qualifications and client contract requirements.Contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments and reporting and managing the results within the scheme, accreditation and BSI requirements.Monitoring the client accounts to ensure that records, PointGlobal information, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained.Leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as well as monitoring our assigned external resources personnel as needed to meet the business needs. Home-based position which requires travel to client sites primarily domestic or overseas. Any other assignments as needed to meet assessment delivery business objectives.Requirements:
Knowledge on ISO9001/ ISO14001/ ISO45001 is preferred;Experience in training or auditing (e.g. IRCA/ CCAA qualified auditor) is preferred;Excellent presentation and communication skill;Good command on both English and Chinese;Willing to travel on business intensively;Self-motivated, flexible and good team player;Candidates with more experience will be considered as Client Manager.Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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