Executing a Client Management role in all aspects of key account management, engagement, and profitable retention, as well as to uphold optimum service by maximizing effectiveness of internal processes and communication.        

Critical Tasks and Expected Contributions/Results:

Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations

Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an assigned section of our portfolio

Pro-actively manage and successfully negotiate profitable renewal retention of defined portfolio-rated book of business.

Identifying areas of process improvement and collaborating with respective stakeholder functions in executing changes

Project lead in ad-hoc assignment(s), product development etc.

Key Challenges/Anticipated Changes in Environment:

Ability to foster collaboration, value perspectives of others and gain support and buy-in for organizational proposals

Liaise with internal departments, e.g., underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client

Developmental Value of Position:

Ability to work independently to achieve retention and financial targets set on assigned portfolio

Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals

Experience/Knowledge, Education and Other Requirements:

University education required

Excellent communication skills, both written and spoken English

PC literate – Solid knowledge of basic Microsoft applications, including Word, Excel, PowerPoint and Outlook

Capable of prioritising workloads in order to meet tight deadlines

3 or more years of Sales/Account Management experience in Group Health Insurance and in Insurer/Broker roles preferred

Certificates in General Insurance and Health Insurance

Candidate with less years of experience would be considered for a junior role

Personal Competencies Required:

Presentation Skills

Self-motivated

Effective goal setting

Results Driven

Sense of Urgency

Problem Solving

Strong sense of ownership

Self-starter with the ability to demonstrate independent judgment and discretion

Strong interpersonal communication skills

Strong Financial Acumen, Analytical and Negotiation Skills

Regulatory awareness

Good business/product knowledge

Influencing skills

Inter-cultural Orientation

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.