Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. General Working hours: M-F 8am - 5pm Hourly rate $15.00 Principal Duties and Responsibilities: 1. Prepare for visits by reviewing current LA Plans of Care and other data on participants in OPTS and LOCS Long Term Care Programs to applicants 2. Comply with routine participant monitoring in-person visits 3. Complete Monitoring Checklist in LOCS, review provider service logs, and time sheets during in-person visits 4. Document participant changes, outcomes, and any participant issues or complaints 5. Complete Elder Protective and Adult Protective forms, as needed. 6. Route provider issues via LOCS to the Provider Monitoring Unit within one business day 7. Reported change in status via LOCS to the appropriate Client Assessment Specialist within one business day 8. Comply with complaint procedures, escalate and refer complaints to OAAS for Protective Service Services according to OAAS policy 9. Daily travel to scheduled visits - must have own reliable vehicle 10. Participate in ongoing Conduent and Departmental trainings 11. Participate in Continuous Quality Improvement (CQI) process Educational, Training, and Experience: 1. Associate’s degree in health or human services, preferred 2. Minimum of two years of health-related service experience; at least one year experience working with older adults or persons with disabilities 3. Knowledge of healthcare, elderly and disabled adult populations preferred 4. Knowledge of Medicaid preferred Specialized Knowledge and Skills: 1. Effective verbal, written, and interpersonal skills 2. Excellent analytical skills 3. Ability to interpret data 4. Ability to work independently and autonomously 5. Ability to adhere to OAAS and CSS departmental timelines 6. Valid Louisiana driver’s license 7. Current Louisiana automobile insurance 8. Working knowledge of and experience in: 9. Department of Health and Hospitals (DHH) 10. Office of Aging and Adult Services 11. Bureau of Health Services Financing (BHSF) 12. Medicaid 13. Office of Citizens with Developmental Disabilities (OCDD) 14. Medicaid Home and Community Based Waivers 15. Understanding of healthcare, especially in areas related to elderly and disabled adults Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._