Job Title

Job Description

Client Onboarding Solutions SME

Join our team as a Client Onboarding Solution SME to drive global onboarding initiatives. This role is pivotal in ensuring seamless client onboarding and enhancing client journeys. Be the key contact for stakeholders, escalating issues, and exploring new opportunities to make a significant impact!

So, who are we?

Hello, we’re IG Group. No, not Instagram – though we're a pretty big deal ourselves.

We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our ground-breaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!

Your role in the Team

Our team is dedicated to managing vendor relationships, ensuring compliance, and optimizing onboarding processes for our global   operations. We handle critical tasks like, negotiating contracts, monitoring EIDV performance, and exploring innovative onboarding solutions. Our Team is heavily involved in Future of Onboarding Project, which aims to revolutionize customer onboarding globally

What you’ll do

Support and configure Alloy’s platform to align with internal compliance and risk strategies.

Collaborate with internal teams to optimize workflows and improve user experience using Alloy’s services.

Analyse platform data outputs to provide insights and recommendations for fraud detection and identity verification enhancements.

Communicate with Alloy’s support team for issue resolution and feature requests.

Who we’re looking for?

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.

What you’ll need for this role

Experience in Risk or Compliance Operations.

Prior experience in a compliance, fraud detection, or risk management role is valuable.

Basic Technical Understanding.

Experience working with API-based platforms or SaaS tools to support integrations.

Knowledge of Digital Onboarding or Customer Authentication Processes.

Some hands-on exposure to digital customer verification, onboarding processes, or identity solutions   would be helpful.

Ability to work independently.

Have basic knowledge about KYC processes. 

Excellent communication skills- the ability to communicate effectively with both technical and non-technical colleagues and stakeholders.

Self-motivation and organization – the ability to manage your own time and task list effectively.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It really is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

Stable employment conditions with attractive remuneration.

Excellent work location and atmosphere in working place.

Comprehensive social benefit package (private medical cover for you and your family/life Insurance) as well as training and development.

Flexible work arrangements – we work in hybrid working framework.

 Home office equipment reimbursement.

2 additional days off a year for voluntary work & 1 additional day off to celebrate your Birthday. 

Free lunch, fresh fruits and coffee/hot drinks & Cab service at minimal charges & free shuttle service to the nearest metro station.

Annual parties and other social events.

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds.  This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you’re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now

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