About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Client Operations Leader - Netherlands

Grade: 12

Location: AMSTERDAM, NLD

Office policy: hybrid

About the Role: As a Client Operations Leader, which is a customer facing position, you will be managing overall NCR Voyix delivery performance, review and fix areas that are under-performing. Responsible for the day-to-day delivery of Services- Incident, Problem, Change and Project management. Act as a point of Escalation and manage issues/incidents to conclusion, utilizing NCR Voyix support teams and processes.

Key Responsibilities:

Operational Strategy: Develop and implement comprehensive operating procedures to enhance efficiency, accuracy, and client satisfaction. Be a subject matter expert who owns projects (and their success) from start to finish. As a Client Operations Leader with NCR Voyix, you’ll notice patterns others don’t and figure out how to solve challenges before they become problems.Client Relationship Management: Maintain strong relationships with existing clients and onboard new clients, ensuring their needs are met and exceeded. Schedule and conduct regular meetings with customers to review delivery quality, plan and ensure new product & services quality assumptions, discuss customer-specific service issues, seek to uncover new NCR opportunities, and ensure the integrity of all account information.Performance Monitoring: Analyze and report on customer performance, identifying areas for improvement and implementing solutions. On a regular basis, you’ll check in with clients to make sure we’re meeting their needs, from overall service quality to the fine print of policies and procedures—with the goal of bringing more exceptional experiences to people across the globe.Communication: Develop and manage clear communication plans for clients and internal teams. Review the quality of the help we provide to our customers by attending vendor and customer meetings. As necessary, you’ll coordinate additional trainings, or propose process changes. We may even need you to step into supervisory responsibilities for account support resources.Problem Solving: Identify, develop, and implement solutions to resolve operational issues and improve processes.Collaboration: Work closely with other departments to ensure seamless service delivery and client satisfaction.

PEOPLE DESCRIBE YOU AS:

A brilliant analyst. You’re a critical—and independent—thinker who is constantly considering what’s going on around you.A people person who’s a natural at managing relationships.A leader who brings others together to improve things that aren’t working.Fluid, sharp, and uncannily balanced. You exude calm while working hard and fast and step up to get issues resolved.

Qualifications:

Education: Bachelor's degree in business, Management, Marketing, or a related field.Experience: Several years of experience in client operations or a related field, with a proven track record of leadership and operational excellence.Skills: Strong leadership, communication, and problem-solving skills. Proficiency in CRM systems and other business applications.Certifications: Relevant certifications such as ITIL, PMP, or similar are a plus.

Why Join Us?

Innovative Environment: Be part of a dynamic and forward-thinking company.Career Growth: Opportunities for professional development and career advancement.Collaborative Culture: Work with a supportive and collaborative team.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”