Client Operations Manager – Hatfield/Remote

At Pitney Bowes, we do the right thing, the right way.

As a Client Operations Manager for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

We are happy to talk flexble working, if you feel you meet all the prerequisites please apply and we will consider this with your application in accordance with our usual screening protocols.

You are:

A   Performance-driven Contributor who is responsible for identifying opportunities to grow revenue, analysing program and performance effectiveness, supporting a team of client managers and sales executives with operational initiatives and insights, identifying high growth opportunities, optimizing client sales potential, and provide daily operational support to the Client and Sales Management teams and Europe & China Sales team. You are a Proactive   team player who will provide operational support to regional sales personnel with respect to new business, presales support, and client implementations as well as interact with the Facility and Sales Operations teams to help streamline processes, brainstorm and develop revenue generating ideas and programs, and implement new features and products.  

You will:

Generate weekly forecast and metric reports & provide analysis for Sales Management

Generate weekly and quarterly forecast and performance metric reports & provide analysis for multiple levels of sales management including managers, directors, and VPs

Assist the Client and Sales Management organization by creating a triage for operational issues affecting client performance

Identify and follow through with creative solutions to problems presented by business and sales stakeholders

Enhance decision-making by collecting, analyzing, and presenting data for management consumption and action

Positively impact Sale teams through participation in projects and providing data and analysis in conjunction with BI, Facility Operations, Finance and other key constituents across the organization

Support KPI definition and reporting to internal/external users

Drive efforts to improve cross-function customer satisfaction scores

Develop strong understanding of company processes, procedures, and areas to improve

Provide ad hoc operational support to the Client and Sales Management teams on a daily basis

Your background:

As a Client Operations Manager, you have:

 

4+ years’ work experience in Sales Operations with preferred background in retail or ecommerce General understanding of retail shipping and logistics strategies, as well as import, export and customs processes Familiarity/Comfort of reporting to Manager in the US whilst working out of the UK office Experience working in a dynamic and growing environment with some foundation in policies and procedures but one that continues to evolve due to business growth and product expansion Possesses a high level of initiative with ability to handle demanding situations & deadlines Ability to plan and carry out responsibilities with minimal direction and an inherent sense of when escalation is appropriate Strong written and verbal communication skills along strong analytical, assessment and problem-solving skills is a pre-requisite for the role Ability to work independently yet always as part of the team is key!

We will:

Provide the opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally (pbprojectliving.com) Offer Flexible / Agile working environment  (subject to role requirements)

Our Team:

The Global Client Operations team strives to provide our clients and partners timely, accurate and compassionate client support with each and every inquiry. To make this happen, we must continually refine processes, drive efficiency, identify and share best practices and partner effectively across every Pitney Bowes function.

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace. 

We are happy to talk flexible working, if you feel you meet all the prerequisites please apply and we will consider your application in accordance with our usual screening protocols.

All interested individuals must apply online.

**No agencies please**