The areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depositary, etc.  Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.

As a Client Ops Associate II (Manager) within Client Billing Operations (CBO), you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements.

Job Responsibilities:

Analyze and apply client fee schedules accurately and promptly in the billing platform.Coordinate with Revenue Management, Relationship Management, and Client Service to ensure invoices reflect the agreed-upon fee structure.Identify unsupported new product price points and collaborate with the Billing Technology support team for code development and testing.Maintain up-to-date client billing and provide documentation to the Billing Production Manager for ongoing invoice production support.Support the Billing Services inquiry management team.Clear the Advantage suspense file and manage the Management Information System (MIS).Demonstrate flexibility, meet tight deadlines, and effectively organize and prioritize work.Escalate issues timely and collaborate with your manager to ensure appropriate controls and stakeholder management during issue resolution.Conduct thorough reviews of assigned setup cases and complete them within the defined SLA.Review and update Standard Operating Procedures (SOPs) through Change Management as needed.Participate in or lead process improvement initiatives to reduce manual processes and enhance client experience, while partnering with Risk Management to ensure risk mitigation strategies are in place and followed.

Required qualifications, capabilities, and skills:

Bachelor's degree in Accounting, Finance, Management, or Business.At least 7 years of experience in Operations, Financial/Banking/BPO industry, or Project Management, including 1 year in operational management or back-office operations.Excellent written and verbal communication skills.Strong analytical, problem-solving, and stakeholder management skills, with experience in handling complaints or escalations.Proven organizational and time management skills, capable of managing multiple and conflicting priorities in a global setting.Demonstrated ability to lead projects and meetings, with strong influencing and negotiation skills with peers and senior professionals.Ability to establish partnerships with external contacts essential to the billing process, such as Revenue Management and Client Services.Strong leadership qualities, self-motivated, and results-oriented.Adaptability to fast-paced environments.Strategic thinker with a forward-thinking mindset to address future state requirements.Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.