Requisition Number: 97754
Position Overview
The Client Operations Team Lead will be responsible for overseeing the daily productivity of teammates and ensuring high levels of customer engagement. They will provide a first level degree of escalation and make strategic decisions related to systems and processes. Additionally, they will be responsible for the development of teammates, identifying strengths and weaknesses and organizing necessary trainings to improve processes further
What you’ll do at Insight
Oversee daily productivity of teammates and ensure high levels of customer engagement Provide first level degree of escalation and make strategic decisions related to systems and processes Develop and implement efficient practices to meet business needs Work on special projects for clients and sales force as needed, collaborating with client ops teammates Ensure teammates attend company, vendor, and publisher trainings and webinars, as directed Build relationships with other Insight departments and increase efficiencies where applicable Prioritize and respond to incoming client escalations and provide first level escalation with a "buck stops here" mindset Ensure teammates process accurate/correct orders and adhere to contract compliance Provide reporting for management and maintain positive interaction with other cross-functional departments Identify any training needed for teammates and coach them as needed, while also being able to QA requests Ensure attendance and productivity daily
What you’ll need to join Insight
Bachelor’s Degree in any course preferred College level or higher 5+ years of experience in customer service and operations or other related experience Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives Strong written and verbal English communication skills Able to successfully manage multiple priorities Proven ability to communicate effectively across all levels of the organization Strong commitment to company values and operating principles
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com
Founded in 1988 in Tempe, Arizona 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe $8.3 billion in revenue in 2020 Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.