Join the team that reinforces diversity, equality and inclusivity amongst Team members.

JPMorgan Chase & Co. (NYSE:JPM) is a vibrant, healthy financial services firm that is poised for additional growth. Ranked among the “Most Admired Companies” by FORTUNE magazine, JPMorgan Chase manages assets of $2.1 trillion and employs more than 200,000 employees in 60 countries.

We’re a recognized leader in investment banking, asset management, private equity, commercial banking, credit cards, and financial services for consumers, small business and commercial banking. We service millions of consumers in the United States as well as many of the world’s most prominent corporations, institutions and government entities through our key brands: J.P. Morgan and Chase.

Posting Description

As a Payment Lifecycle Analyst, you will play an important role in supporting Merchant pricing setup, maintenance requests, and end-to-end document management. You will interact with various teams, including the EU Implementation, APAC stakeholders, Account Management, Legal, Product, Sales, and Relationship Management Team 

 

Job Responsibilities

 

Complete legal and pricing documentation requests, ensuring adherence to business rules and risk mitigation Complete the countersignature process for contractual documentation Update fee schedules based on account executive direction and pricing model and Input relevant fee pricing and contractual changes into the centralized CRM system within agreed SLA Manage the end-to-end document management process, including receiving, tracking, managing, and storing documents for EU, Global, NAP and APAC client service and implementations Review paperwork for completeness and accuracy, validating work requests Liaise with Account Management and Implementation teams to address information gaps and ensure timely delivery Through the day to day management of work requests, highlight any improvements which may streamline the team’s processes and enhance the overall Customer Experience and Provide subject matter expert support for ad hoc initiatives

Required qualifications, capabilities, and skills

Strong organizational skills, attention to detail, and ability to prioritize tasks Knowledge of e-commerce payments and financial services industry Strong focus on Customer Service Effective verbal and written communication skills Ability to multitask and balance multiple tasks simultaneously Problem-solving and analytical skills Banking and credit card experience preferred; contractual experience is a plus

Preferred qualifications, capabilities and skills

Minimum 5+ years of business-related experience Proficiency in Microsoft Outlook, Word, and Excel

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.