Client Order Coordinator/ Fulfillment Specialist

Wilmington, DE (US) 

11:00am - 8:00pm EST, Monday-Friday

Hybrid Work Model

Want to be part of something bigger?

We do too. 

As a Client Order Coordinator, you will work with global vendors and internal partners to register and renew domains. 

Some of the things you will be doing:

•    Providing excellent customer service to internal teams we support.

•    Cooperatively work with global vendors to complete customer orders

•    Manage both a shared team queue of new work and individual processing queue.

•    Use critical thinking skills to research fulfillment options to find solutions for client needs.

•    Build and maintain vendor and registry relationships

•    Manage daily processing workload to ensure the protection and security of global internet brands.

•    Provide daily order processing commitments and meet those commitments on a consistent basis.

•    Collaborate with Fulfillment team daily in huddles to provide key vendor requirements updates.

•    Partner with team to ensure all the team’s daily orders are completed.

•    Research and analysis of domain data

•    Interpretation and communication of requirements and results to internal customers

•    Coordinate process improvement projects in the domain sphere to increase team efficiency

•    Partner with internal teams to execute on critical strategic domains projects and launches

What technical skills, experience, and qualifications do you need?

•    Strong computer skills and proficiency in MS Excel

•    The ability to multitask

•    Strong prioritization and time management skills, including working to deadlines

•    The ability to work independently and function as part of a team

•    Flexibility

•    Problem solving skills

•    Change management

•    Analytical thinking

•    Attention to detail

•    Bilingual skills are a plus

•    Strong interest in technology and agility at learning new products and features are a plus

#LI- CS1