The Role

Due to client growth, we are seeking a new Client Partner to join our Client Services team to cohesively offer and build more integrated offerings to our clients across the Merkle capabilities set. This is a strategic client growth role requiring a deep knowledge across multiple technology solutions.

In this role, you will focus on enterprise clients of Merkle Ireland where there is an opportunity to grow our offering across various practice areas. Working closely with the existing team to understand the customer landscape, you will identify new strategic opportunities for the client demonstrating the value this will bring to them.

The suitable candidate will have a strong background in CRM, data, analytics, digital media and marketing technologies with significant demonstrable experience of growing client accounts and cross selling opportunities.

This role requires the ability to work across our end to end service offering. Whilst you will not be a deep dive expert in all these areas you will have the ability to thread these components together to drive growth on your clients. This person would lead and be expected to engage across our capability leads driving value add to clients and revenue growth for Merkle Ireland so must have a commercially focused outlook.

 

Life as a Client Partner at Merkle

The Client Partner is an invaluable and extended member of the client’s team. You should expect to be in client meetings at least 50% of your time, with the client requesting more once they see the value of your servicesCuriosity and the desire to learn and be an expert in all elements of technology is a must. You are not a subject matter expert, but you are a connector to the broader Merkle teams and must be excited at bringing new capabilities to your clients.People should want to work on your clients. You’re driving change and innovation for your client AND within the Merkle business; which makes your teams an exciting place to grow careers.Client satisfaction is the most important metric, truly happy clients trust you with more work. You are actively challenging the client and bringing new opportunities as their partner.You should be comfortable getting into detail of the existing solution when required but also leading a pitch for a new opportunityWe operate in a fast moving, ever changing category. Technology and client expectations move daily. The client partner is an avid industry news reader and seeks opportunities to expand their knowledge in the people-based marketing space.You are commercially responsible for growth and margin and see this as an integral part of your role. Profitability is critical and you must always on top of your book of business.Finally, you will be excited by sales. This role is not about managing a client, but growing your clients through new services. This must be a craving, not a job to be done. Your KPIs are clear around revenue, margin contribution and growth. To deliver that, you must be a sales orientated individual.