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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services helps customers transform and build what’s next for business - with technology. We seek an expert strategic business leader with shown success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, they will lead account planning, drive in presales and work collaboratively with industry authorities to assemble well-thought out strategies for our Healthcare customers. They will be responsible for coordinating adoption and consumption of our technology, building and leading customer relationships, CSAT, and be accountable for service delivery of engagements.

The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of industry trends, demonstrating this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce. 

The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, owning the changes to IT strategy, policies, processes, people, governance and partnerships.

In this role, you will be the voice of the customer to craft and implement a strategy to build mind-share and broad adoption of Salesforce technologies. Critical to the role is the ability to think strategically about business, product, and technical challenges as you drive customers’ efficiencies, cost savings, and quick innovation available on the Salesforce platform. 

Your Impact

Actively lead account/deal strategy and execute in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements. 

Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives. Maintain through the life of the relationship.

Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance, financials and issue escalation/resolution during the course of delivery to ensure success.

Accountable for end-to-end service delivery and ensuring all contractual commitments are met. Works with the customer to amend and approve changes as necessary.

Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise.

Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery. Mentor and develop the team.

Anticipates, mitigates, and leads risk to Salesforce and the customer.

Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers.

Minimum Requirements

10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies

15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight

Experience with Salesforce products/platform, preferably having led multiple large scale and complex Salesforce transformations

Experience working with customers to understand and solve their most pressing business challenges, and how to leverage Salesforce/technology to bring value and impact 

Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.

Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues

Significant experience leading C-suite relationships at customers with strong executive presence and ability to quickly build credibility

Significant experience leading pursuit teams and driving deal strategy and proposal development process

Travel up to 50%, depending on customer needs

Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $203,000 to $337,800.For Colorado-based roles, the base salary hiring range for this position is $184,600 to $281,500.For Washington-based roles, the base salary hiring range for this position is $184,600 to $309,700.For Washington D.C based roles, the base salary hiring range for this position is $203,000 to $309,700.

For Maryland based roles, the base salary hiring range for this position is $203,000 to $309,700.

For California-based roles, the base salary hiring range for this position is $203,000 to $337,800.For Hawaii-based roles, the base salary hiring range for this position is $184,600 to $281,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.