The Role

Ensure proper client request routing to Proposal, Questionnaire, or Contracting Project Managers. Provide comprehensive client questionnaire support to businesses, including input into collaterals repository, initial response drafting, delegation of questions to SMEs, project management, stakeholder management, and risk assessment. Review questionnaire responses for completion, accuracy, and compliance with client requirements, industry standards, and best practices. Maintain content (fact-base) within the database, collaborating with cross-functional content owners (SMEs) to update the knowledge base with net-new responses; periodically audit the knowledge base for relevance. Work closely with Proposal and Contracting Centers of Excellence to coordinate efforts for overlapping client requests. Continuously improve the questionnaire management process by actively identifying and addressing process inefficiencies by implementing best practices, templates, and tools to improve workflow efficiency and quality. Stay informed about industry regulations, standards, and requirements to ensure WTW’s questionnaire management process is compliant with industry standards.

The Requirement

Bachelor’s degree in technology, business, communications, or a related field.Experience in project management, preferably in a similar role involving questionnaire management and/or completion.Experience with Loopio or similar database management/RFP tools (e.g., RFP 365, Qvidian, RFPio) preferred but not required.Strong organizational skills, with a demonstrated ability to multi-task while maintaining a high level of detailExcellent written and verbal communication skillsAbility to work both independently and collaboratively with cross-functional teamsAbility to work under strict deadlines in a fast-paced environment to meet SLAs

Nice to Have

Knowledge of industry-compliance regulations, cloud computing, security infrastructure, and/or software developmentExperience working in a professional services organizationExperience in bid support, providing boilerplate and sample responses from precedent materials

 

WTW is an Equal Opportunity Employer