Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client Relations Account Manager to join our ever-evolving Client Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

*The position will be for 8:00am-5:00pm EST Monday-Friday with occasional 9:00-6:00pm EST shifts.*

About the team

This team is acting as primary liaison for the service side of the client relationship including responsibility for relationship management and service delivery for one or more assigned clients strategic to the Enterprise.

What you’ll own

You will be using your customer service/account management experience to deliver an exceptional customer experience for the select portfolio of customers managed.Answer low-volume incoming calls from our main 800-line Mon-Fri.Ability to multitask between managed and unmanaged portfoliosAbility to meet SLAs and stay on top of assigned requests.Host conference calls with assigned clients as needed.Educate our clients on how to use our system.Work on side projects or tasks assigned by leadership team

What you bring

Exceptional customer service experienceAbility to analyze problems and produce a range of options to arrive at preferred solution.Ability to communicate effectively in a variety of written and verbal formats with a wide range of people; external individuals, organizations and agenciesExperience in implementation of work streams to deliver commercial solutionsExperience of working with senior managementStrong understanding of payment processing.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.