Company Description

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world! 

Lightning Source UK Ltd, an Ingram Content Group company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.

Job DescriptionTo take responsibility for being the key point of contact for at client publishers. The number of clients you are responsible for will depend upon several factors including size & requirements of individual clients.To deliver services to clients and customers working with your team, department colleagues and other colleagues.

Main Duties

To respond appropriately and swiftly to routine admin requests, enquiries, problems and special requests from clients, accelerating these to managers where appropriate.To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and their requirementsParticipate with other departments in the process of setting up new clients into our systems and familiarising them with our servicesTo ensure service level agreements with clients are adhered to and where possible improved upon.To ensure accurate and timely input of data and responses to communicationsTo maintain company databases such as the intranet and procedures / information spreadsheets etcTo act as an advocate within Ingram for the service needs and expectations of clients and customers.Communicate clearly and positively with other departments of and colleagues within ingram about customer and client needs and expectations.To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers.To participate in Quality Control feedback to other departments in the CompanyTo maintain clear records of meetings & communications with clients in appropriate locationsTo undertake and deliver projects as specified by your team leader and ManagersTo undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clientsTo undergo ongoing training in the use of Ingram systems, and to train to use new features of our systems as they are develop

Qualifications

Requirements of Role & Personal Attributes

A level education preferable.Have good, clear written communication skills including professional management of emailHave a professional telephone manner and skillsBe available to attend meetings with clients and customers face to face and by teleconference.Be prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs etc) if requested (which may involve overnight stays away from home).Display positive, cheerful and proactive behaviours at work and when representing the company.Display good problem-solving skillsBe calm under pressureActively participate in, contribute to and record internal and external meetings as requiredEnsure actions arising from meetings are promptly followed upDisplay a flexible attitude to your workload and team colleagues

Additional information

Perks/Benefits:

Competitive salaryGenerous holiday plus Bank HolidaysLife AssuranceCompany Pension SchemeCompany Sick Pay SchemeContinuous Professional Development and Training OpportunitiesFree onsite parkingService AwardsDiscretionary Bonus Scheme