Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Client Relations Implementation Manager to join our ever-evolving New Business Customer Due Diligence team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

The Worldpay for New Business Customer Due Diligence team are responsible for assessing all new Worldpay for Business applications ensuring that we know who the customer is, how they operate and their ownership structure. This helps to protect Worldpay and the industry from financial crime, money laundering and terrorist financing. The team is highly commercialized balancing AML risk processes with fantastic customer experience. The team is award winning and known to deliver record levels of service.

Customer Experience

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you’ll own

As an Implementation Manager you will be owning and managing the initial boarding & implementation process for small corporate customers. Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

Manage relationships with stakeholders to identify opportunities for service improvement and ensure commercial viability and customer satisfaction. Work with all relevant parties to ensure Boarding and Implementation requirements are understood and accounted for.Manage the roll-out of terminals to corporate customers.Act as boarding & implementation Subject Matter Expert during implementation stage of the project. Assist boarding implementation, maintain processes, regular meetings & reviews to ensure timely boarding and roll-out to meet corporate customer and business requirements within agreed SLA’sPlan and implement the ideas for improving customer boarding and implementation experience/ journey. Assist teams with boarding tools trainings, technical, customer and process queries as and when needed.Be aware of upcoming products/ technologies and changes to existing products/ technologies ensuring awareness to the customer during the roll-out phase.Work with relevant Boarding, Technical and third-party teams to deal with any customer, technical and process issues during the project/ roll-out phase. Capture defects and enhancement and report them to the relevant technical/ project teams. Be part of project handover to the BAU support. Be technical and escalation point of contact for all Sales teams, Boarding Teams, and other stakeholders for all Boarding & Implementation queries.Maintain the adherence and compliance to all company provided PCI/ Non-PCI tools, policies, and processes.Manage and deliver on-demand/ Customer projects/ tasks.

What you bring

Excellent Analytical SkillsSuperb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues.Outstanding judgement & decision-Making skills with the ability to utilize various sources and types of information to conclude an investigation and make subjective decisions based on sound rational.Good communicates both verbally and in written form in a clear, concise, and professional manner.Looks for efficiencies that could support your colleagues and business skills managing multiple tasksAbility to work autonomously along with being a good team member.

Added bonus if you have:

Experience using SalesforceNAP knowledge

Curious – You ask the right questions, listening and learning to get better every day.

Humble – You never stop learning, no matter how experienced you are. You create a culture where honesty and accountability are valued.

Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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