Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Quality Manager to join our ever-evolving Risk and Shared Services team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

This is an established team that complete Quality Assurance for UK Telephony and Online Services’ and is a part of the wider Risk and Shared Service team. The Manager will lead the team to deliver Quality Assurance and support business functions to protect our business and upskill our workforce to ensure we exceed Quality Standards and improve Customer Experience.

Customer Experience

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

What you’ll own

As the leader of the UK Quality team, we will look to you to be curious asking the right questions, listening and learning to get better every day and inspire the team.

Achieving quality and department objectives and targets is important you will motivate the team to deliver against their individual targets.

You will build strong partner relationships with your stakeholders and quality ensuring our processes and training for the teams support the overall department goals and development.

Using your understanding of operations process, you will continually look to improve customer experience and drive improved Quality scores.

What you bring

At least two years of Quality experience.Experience of leading a team.Highly organised with the ability to plan to achieve the required volumes of assessments.Enthusiasm, resilience and drive with the ability to work effectively in a constantly changing and pressured environment.Excellent communications skills - The ability to communicate and work effectively with a range of partners and vendors.Collaborator with cheerful outlook able to build and maintain effective working relationships with a range of people.

Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

Open - You work across borders, working with your team to achieve your collective goals.

Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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