Job Title: Client Relations Specialist
Job Description

We are seeking a highly motivated and detail-oriented Client Relations Specialist to manage customer orders and inquiries efficiently. The ideal candidate will excel in handling a high volume of customer orders while maintaining a positive attitude and a success-oriented mindset.

ResponsibilitiesReceive and validate orders from the company web-based system, and process them in the in-house system.Provide pricing information on orders and generate quotes.Investigate and resolve issues with orders, identifying the source of any problems.Answer customer inquiries via a 1-800 phone number, handling less than 100 inbound calls a day.Coordinate with the production department to ensure timely shipment of orders to the warehouse.Communicate clearly and professionally with customers via phone and email.Utilize multiple technology platforms to address customer needs.Provide knowledgeable answers to questions regarding products, pricing, and availability.Collaborate with internal departments to meet customer needs.Research and resolve discrepancies reported by customers.Essential SkillsCustomer service experienceData entry proficiencyExperience in a call center environmentInbound call handlingProficiency in email communicationExcel data entry skills1-3 years of relevant work experienceExceptional verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workQuick learner with attention to detailBoth people- and process-orientedAdditional Skills & QualificationsBachelor's Degree (preferred but not required)Technology inclinedExperience with ExcelWork Environment

This position requires working onsite in an office setting.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Collierville,TN.

Application Deadline

This position is anticipated to close on Feb 19, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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